Frequently asked questions about our carpet and tile cleaning, and other cleaning, sealing and restoration services?

How do I make a booking with ProtectorClean?

We would love to hear from you to discuss your specific carpet and tile cleaning and restoration needs and how we can help. Depending on the type of services required we can provide you with either an over-the-phone quote or arrange for a prompt on-site inspection and quote.  To contact us please call us on (08) 6555 7743 / 0437 537 746 or fill out our online Contact Us form.

What methods of payment do you accept?

We accepts payment by cash, direct debit and we have mobile or over the phone EFTPOS facilities (MasterCard/Visa/Debitcard).

What are some of the industrial and commercial cleaning applications that ProtectorClean specialises in?

  • Schools and universities: classroom carpet and tile cleaning, pressure cleaning outdoor concrete and paved areas, sporting pavilions
  • Nightclubs and hotels: cleaning heavily soiled carpeted and hard surface areas are a breeze for ProtectorClean
  • Public facilities: public library carpet and tile and grout, swimming pools and aquatic centres, train and bus platforms, skate parks, graffiti etc
  • Industrial and commercial warehouses: concrete and tile & grout cleaning
  • Restaurants and cafes: heavily soiled carpet and tile cleaning as well as pressure cleaning other hard surfaces
  • Shopping centres: cleaning large area footpaths, tile & grout and carpeted surfaces
  • Sporting clubs: tennis court hard surfaces, club rooms, toilet and change rooms etc
  • Commercial offices: carpet and tile cleaning, office chairs and lounge suites
  • Real estate agents (Sales): pre-sale carpet and tile cleaning, pressure cleaning concrete driveways, pool and outdoor areas, shower glass cleaning
  • Real estate agents (Rentals): End of lease obligations for cleaning of carpet, tile and grout and pressure cleaning outdoor concrete and paving areas

What methods of outdoor surface cleaning do you use?

For the majority of outdoor cleaning that we do, including concrete driveways, footpaths and pool surrounds, we employ high pressure cleaning up to 3,500 psi which is captured immediately via our vacuum recovery system. This simply means that nearly all water, chemical solution and debris is transferred to our on board waste tank minimising any run-off into nearby storm water drains as well as significantly reducing any mess or pooling of water around the home or commercial setting.  A great benefit of our vacuum recovery system is that we are able to do high pressure cleaning indoors, e.g. concrete flooring in industrial warehouses, factories and cold rooms.

What methods of tile and grout cleaning do you use?

We use the latest commercial grade tile and grout cleaning equipment and processes that are on the market today. This includes the best chemicals, orbital scrubbing machines and variable hot water pressure and vacuum recovery technology. Your tile and grout will be the cleanest it has ever been!

What size tile and grout area can you clean and how fast can you do it?

We can clean any size area, whether it is residential kitchens and bathrooms to large shopping centres and commercial warehouses and factories. Our hi-tech commercial grade equipment enables us to adopt cleaning processes that are not only highly effective and efficient but also low in mess…this equates to a very fast cleaning process.

What methods of carpet cleaning do you use?

For residential carpet cleaning we recommend Hot Water Extraction, commonly referred to as ‘Steam Cleaning’. It employs the best method of flushing out dirt and detergent residues. It is also the method recommended by most carpet manufacturers. For those really dirty and extra soiled commercial carpets we recommend the Hot Water Extraction method but for the majority of commercial applications we recommend Encapsulation or Very Low Moisture carpet cleaning. This method is extremely effective for cleaning commercial grade carpets and it has the best drying times.

How often should I have my carpet professionally cleaned?

For residential carpet we recommend professional cleaning every 12 to 18 months. This can vary depending on the usage and the environment the carpet is in. For commercial carpet the cleaning frequency can vary considerably. Anything from every 3 months, 6 months or yearly is common.

Can you get all the stains and marks out of my carpet?

We will certainly try! In most cases our carpet cleaning process will remove all the stains, spots and marks, however, we do come across permanent staining which means no amount of cleaning or chemical usage will remove that particular stain. In this situation we will discuss with you alternative solutions. A good idea though is to attend to spills as they occur, as most spillages can be easily removed if attended to quickly.

How long until my freshly cleaned carpets can be walked on?

ProtectorClean’s processes result in very quick drying times. Depending on your needs and the carpet cleaning process applied, we can have your freshly cleaned carpets dry within 30 minutes to 6 hours with no compromise to the cleaning process.

How long does the protectant on my carpet and upholstery last?

Under “normal” conditions and with reasonable care, a quality carpet and upholstery protectant will provide long lasting benefits, but its performance will reduce over time due to wear and tear. For optimum results it is recommended that the carpet and upholstery protectant be reapplied or “topped up” after every professional steam clean.

Do you move furniture?

Yes we do, BUT this is limited to items that are not overly heavy or do not contain breakables. We will move easy to shift tables, chairs and lounge chairs. Items such as book shelves, bedside tables, entertainment units etc must have the contents removed from them by you prior to us moving them.

My business is very busy during the day. Can you do the work after normal business hours when the business is closed?

We are available 24 hours a day, 7 days a week and we cater specifically to your business needs, whether they are during or after business hours.

What suburbs in Perth do you service?

Alfred Cove, Applecross, Ardross, Armadale, Ascot, Ashfield, Attadale, Atwell, Balcatta, Balga, Ballajura, Bassendean, Bateman, Bayswater, Beaconsfield, Beckenham, Bedford, Bedfordale, Beechboro, Beechina, Beeliar, Beldon, Bellevue, Belmont, Bentley, Bertram, Bibra Lake, Bickley, Bicton, Booragoon, Boya, Brentwood, Brigadoon, Brookdale, Bull Creek, Bullsbrook, Burswood, Butler, Byford, Calista, Canning Vale, Cannington, Cardup, Carine, Carlisle, Carmel, Carramar, Casaurina, Caversham, Champion Lakes, Churchlands, City Beach, Claremont, Clarkson, Cloverdale, Como, Connolly, Coogee, Coolbellup, Coolbinia, Cooloongup, Cottesloe, Craigie, Crawley, Currambine, Daglish, Dalkeith, Darch, Darling Downs, Darlington, Dianella, Doubleview, Duncraig, East Cannington, East Fremantle, East Perth, East Victoria Park, Eden Hill, Edgewater, Ellenbrook, Embleton, Ferndale, Floreat, Forrestdale, Forrestfield, Fremantle, Girrawheen, Glen Forrest, Glendalough, Gooseberry Hill, Gosnells, Greenmount, Greenwood, Guildford, Gwelup, Hamersley, Hamilton Hill, Hazelmere, Heathridge, Helena Valley, Henley Brook, High Wycombe, Highgate, Hillarys, Hillman, Hilton, Hocking, Hovea, Huntingdale, Iluka, Inglewood, Innaloo, Jandakot, Jolimont, Joondalup, Joondanna, Kalamunda, Kallaroo, Karawara, Kardinya, Karrinyup, Kelmscott, Kensington, Kenwick, Kewdale, Kiara, Kingsley, Kinross, Koondoola, Koongamia, Landsdale, Langford, Lathlain, Leda, Leederville, Leeming, Lesmurdie, Lockridge, Lynwood, Maddington, Madeley, Mahogany Creek, Maida Vale, Manning, Marangaroo, Mariginup, Marmion, Martin, Maylands, Medina, Melville, Menora, Merriwa, Middle Swan, Midland, Midvale, Millendon, Mindarie, Mirrabooka, Morley, Mosman Park, Mount Claremont, Mount Hawthorn, Mount Lawley, Mount Nasura, Mount Pleasant, Mt Helena, Mt Richon, Mullaloo, Mundaring, Mundijong, Munster, Murdoch, Myaree, Nedlands, Neerabup, Nollamara, Noranda, North Beach, North Fremantle, North Lake, North Perth, Northbridge, Oakford, Ocean Reef, Oldsbury, Orelia, Osborne Park, Padbury, Palmyra, Parkwood, Parmelia, Pearsall, Peppermint Grove, Perth, Pickering Brook, Piesse Brook, Queens Park, Quinns Rocks, Redcliffe, Ridgewood, Riverton, Rivervale, Rockingham, Roleystone, Rossmoyne, Safety Bay, Salter Point, Samson, Scarborough, Seville Grove, Shelley, Shenton Park, Shoalwater, Sinagra, Sorrento, South Fremantle, South Guildford, South Lake, South Perth, Southern River, Spearwood, St James, Stirling, Straffon, Subiaco, Success, Swan View, Swanbourne, Tapping, The Vines, Thornlie, Trigg, Tuart Hill, Two Rocks, Upper Swan, Victoria Park, Viveash, Waikiki, Walliston, Wandi, Wanneroo, Warwick, Waterford, Watermans Bay, Wattle Grove, Wattleup, Wellard, Wembley, Wembley Downs, West Leederville, West Perth, West Swan, Westfield, Westminster, Wexcombe, White Gum Valley, Willagee, Willetton, Wilson, Winthrop, Woodbridge, Woodlands, Woodvale, Yanchep, Yangebup, Yokine

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